OneDrive (for Business) problem? exact description required
its equal. You have a problem with OneDrive or OneDrive for business…
If you have a problem, the first thing is recommended: Check, if you have installed all windows updates. You may do that with Windows Server Update services (WSUS) or with Microsoft Update (online). You should try the second version (online), if your WSUS admin have not yet approved all updates.
A customer told me, he has installed all updates. But he found one additional update with the online version. And this update corrects all problems.
Then tale a reboot with your device
The you may search the internet. You have to learn search and find , if you are not familiar with your sync problem. You may look also look a different forums. You have to look for the right place to ask your question. Or sometimes the user was on my blog and ask his question as a comment.
In 90% of cases I have to inquire several things, means, a description of the problem, no matter where you ask, must contain following:
OneDrive and OneDrive for Business
|device?||sometimes it’s helpful if you know what it is for a device: Classic PC, Tablet, Smartphone, …|
|operating system?||Windows 8.1 ,Windows 7, Windows Server 2012,…
32 Bit / 64 Bit?
which service Pack is installed?
iOS, Android, Windows Phone Version? …
|Company PC?||It is important to know whether the device is integrated in a company or organization structure (domain), or a pure private computer|
|Yes, it is a company PC||
the problem occurs only in the organization?
|Yes, is a private PC||
Signed in with the Microsoft Account?
|APP / Web-Browser / Explorer||
If the problem occurs in the Modern-app?
|SkyDrive Version||although we speak of OneDrive problems, there is still a SkyDrive.exe in Windows system. This is located in the directory:\Windows\System32|
which web browser is used?
|problem description||a detailed error description.|
is there an error message?
additional information at OneDrive for Business
|Installed version of Office||Office 2013?
Standard or Professional Plus?
package or subscription (Office 365)?
which subscription (Plan)?
|Installation||msi-package or C2R (Click to Run)|
|msi-Package||Standard or custom installation
(aks your system-administrator)
what version of Groove.exe is installed?
|standalone installation||OneDrive for Business can be installed without Office. In what language is OneDrive for Business installed?|
|Office 2010||Are there any Office 2010 components on your device?|
|SharePoint Version||SharePoint Online (Office 365)
SharePoint 2013 (on premise)
|SharePoint Workspace 2010||
Do you have access to a SharePoint Server 2010?
|OneDrive for Business
number of Files
how many files are synchronized?
|SharePoint team sites||
how many team sites are synchronized?
|If encryption used?||
and after all:
What did you do before your problem occurred?
the most important links for the search:
|Windows 8.1||OneDrive: FAQ|
|Microsoft Community||OneDrive (formerly SkyDrive)|
|OneDrive Support||the support-page for OneDrive|
OneDrive for Business
|Office Support||the Microsoft support-page for OneDrive for Business|
And if you now describe a problem, remember, must be deliver information from the above list.