Probleme mit SharePoint Online


falsche Fehlermeldung von OneDrive for Business

Seit Tgen kann man Meldungen in diversen Sozialen Kanälen lesen, dass Kunden bei Speichern von Dateien in OneDrive for Business und SharePoint Online diverse Probleme haben. Ich bin bis gestern damit verschont geblieben, dann hat es mich aber auch erwischt.

Für unseren MVPKaffeeklatsch tauschen Raphael Köllner und ich Dateien aus. Ich habe dazu über “mit mir geteilt” den Ordner auch lokal synchronisieren lassen. Dann kann ich die fertigen Dateien nach dem Schnitt mit Camtasia einfach per Drag&Drop zu Raphael synchronisieren.

Und gestern hatte ich noch andere Probleme und dann einmal ein RESET ausgeführt. Und am Abend kam es dann zur obigen Fehlermeldung, die leider falsch war. Ich lasse mir die Meldungen aus dem Admin Center per Mail zustellen. Und auf der Couch hörte das iPhone überhaupt nicht mehr auf… Hier nur die relevanten OneDrive Messages:

Meldung Text
21:12 SP218482 Delays or problems loading SharePoint Online sites
21:12 OD218484 Delays or problems loading OneDrive for Business content
21:14 OD218484 Ivestigating
21:15 OD218484 Investigating
21:24 OD218456

All users may experience intermittent delays or navigation errors when accessing OneDrive content

21:26 SP218450

All users may experience intermittent delays or navigation errors when accessing OneDrive content

21:26 SP218450 Investigating
21:42 SP218482 False/Positiv
21:52 OD218484 False/Poitiv
22:09 OD218456 Service Degradtion

Title: All users may experience intermittent delays or navigation errors when accessing OneDrive content

User Impact: Users may experience intermittent delays or navigation errors when accessing OneDrive content.

More info: This issue may also impact Microsoft Teams users‘ file functionality where users may be unable to view OneDrive in channels, upload files in chats, view files, and edit files.

Current status: We’re reviewing available diagnostic data, such as SQL connection data, to isolate the source of this issue. Additionally, we’re working to reroute user traffic to an alternative infrastructure to potentially mitigate impact.

Scope of impact: This issue may impact all users attempting to access OneDrive content.

22:11 SP218450 Service Degradation (same as for OD218456)
22:32 TM218524 Service Degradation

Title: Some users can’t access OneDrive for Business content within Microsoft Teams

User Impact: Users may be unable to view or access OneDrive for Business-hosted content within Microsoft Teams.

More info: Specifically, users may be unable to view OneDrive for Business in channels, upload files in chats, view files, and edit files.

Current status: We’re reviewing available diagnostic data, such as SQL connection data, to isolate the source of this issue. Additionally, we’re working to reroute user traffic to alternate infrastructure to potentially mitigate impact.

Scope of impact: This issue may impact all users attempting to access OneDrive content within Microsoft Teams.

23:48 OD218456 Service Restored

Title: All users may experience intermittent delays or navigation errors when accessing OneDrive content

User Impact: Users may have experienced intermittent delays or navigation errors when accessing OneDrive content.

More info: This issue may have also impacted Microsoft Teams users‘ file functionality where users may have been unable to view OneDrive in channels, upload files in chats, view files, and edit files.

Final status: We’ve monitored the environment and have validated that service has been restored.

Scope of impact: This issue may have impacted all users attempting to access OneDrive content.

Start time: Tuesday, July 14, 2020, at 6:35 PM UTC

End time: Tuesday, July 14, 2020, at 8:37 PM UTC

Preliminary root cause: A recent networking change resulted in unintended impact to the OneDrive for Business service.

Next steps:

– We’re reviewing our standard service update procedures to avoid similar impact in the future.

We’ll publish a post-incident report within five business days.

23:49 TM218524 Service Restored

Title: Some users can’t access OneDrive for Business content within Microsoft Teams

User Impact: Users may have been unable to view or access OneDrive for Business-hosted content within Microsoft Teams.

More info: Specifically, users may have been unable to view OneDrive for Business in channels, upload files in chats, view files, and edit files.

Final status: We’ve monitored the environment and have validated that service has been restored.

Scope of impact: This issue may have impacted all users attempting to access OneDrive content within Microsoft Teams.

Start time: Tuesday, July 14, 2020, at 6:35 PM UTC

End time: Tuesday, July 14, 2020, at 8:37 PM UTC

Root cause: A recent networking change resulted in unintended impact to the Microsoft Teams service.

Next steps:

– We’re reviewing our standard service update procedures to avoid similar impact in the future.

This is the final update for the event.

23:51 SP218450

Service Restored

Title: All users may experience intermittent delays or navigation errors when accessing SharePoint sites.

User Impact: Users may have experienced intermittent delays or navigation errors when accessing SharePoint sites.

More info: This issue may have also impacted Microsoft Teams users‘ file functionality where users may have been unable to view OneDrive in channels, upload files in chats, view files, and edit files.

Final status: We’ve monitored the environment and have validated that service has been restored.

Scope of impact: This issue may have impacted all users attempting to access SharePoint Online sites.

Start time: Tuesday, July 14, 2020, at 6:35 PM UTC

End time: Tuesday, July 14, 2020, at 8:37 PM UTC

Preliminary root cause: A recent networking change resulted in unintended impact to the SharePoint Online service.

Next steps:

– We’re reviewing our standard service update procedures to avoid similar impact in the future.

We’ll publish a post-incident report within five business days.

Nun, 2 Stunden sind eine lange Zeit. Und das nur, weil jemand bei Microsoft das Netzwerk gewechselt hat.

Zum Fehler im Bild: Weder ich, noch Raphael haben etwas getan. Der Fehler war einfach verschwunden. Gut es war Nacht. Wenn sowas jedoch tagsüber passiert…

Also, nicht gliech hektisch irgendwelche Aktionen ausführen. Fragen Sie zuerst ihren Kollegen oder den Support… denn die Fehlermeldung könne auch falsch sein.

 

[Update 17.07.2020] Microsoft 365 Customer ready Post Incident Report

Root Cause

A code change within the SQL Azure networking infrastructure resulted in unintended impact to the service.

Actions Taken (All times UTC)
Tuesday, July 14
6:35 PM – Microsoft anomaly detection systems generated an alert indicating a potential issue with SharePoint Online and OneDrive for Business.
6:39 PM – We raised a high-priority investigation and began to investigate diagnostic data and SQL connection data to identify the root cause.
7:48 PM – We began preparations to route user requests to alternate infrastructure.
8:27 PM – We began to restart some gateways as they were processing higher than expected requests.
8:37 PM – We restarted the affected gateways and rerouted user requests to mitigate impact. The incident was declared resolved.

Next Steps

Findings Acction
A code change within the SQL Azure networking infrastructure resulted in unintended impact to the service. We’re reviewing our standard service update procedures to avoid similar impact in the future.

 

Warten wir einmal ab, was der endgültige Report bringt

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